We support the basic e-mail protocols that you expect. SMTP, IMAP, POP3. We support mail forwarding (aka aliasing), and plus addressing.
We offer Afterlogic Pro (w/ CalDAV and CardDAV), Crossbox, Snappy (Rainloop fork), and Roundcube for your choice in webmail.
We offer a variety of options for obtaining support. We do expect you to understand how to use email and how to configure your DNS to use our service, but we do offer support when you need us.
We’ve mostly taken IP reputation off of the table by using a high reputation pool of IP addresses (Click “Start Testing”). If an e-mail fails delivery due to IP reputation, we send again, and again, until we get it right. It’s not your problem and we know that.
Let's face it, we know we're not Lavabit. Your data is still kept secure by frequent audits, excessive security automation, and physical monitoring of the servers in a local datacenter.
We create our own custom SpamAssassin rules based on continual log audits, and we run an internal RBL to fend off the worst spam networks.