Before reaching out, please be sure that your domain’s MX records point to our servers (the ones stated in the “Important Account Information” email). You can use dnstools.ws (please enter your domain name and select MX in the dropdown menu) to confirm this. It should have been set for 1-4 hours before you expect inbound email to work consistently
While we prefer to build up our public database of support questions and answers on the Q&A, you can also join our community chat. There will not always be a staff member available. Please don’t wait for someone to declare availability to ask a question, as it helps to have the question waiting for us when we are available. Other customers might also know the answer and be able to help. You can hide private information. Jarland will ask privately for any required private information.