Before reaching out, please be sure that your domain's MX records point to our servers (the ones stated in the "Important Account Information" email). You can use whatsmydns.net to confirm this. It should have been set for 1-4 hours before you expect inbound email to work consistently.
We are slowly transitioning the majority of our support to a public and searchable platform, to help expose answers to repeat questions in an effective way. This is intended to allow us to continue to scale at our low price point, while getting you the help you need. Here is the new platform we are transitioning to:
While we are working on finalizing the transition of our support platform, you can still reach out to us on Slack at the link below. We will never ask for your password or anything of that nature on Slack, and you can verify yourself to receive some
privileged information (like email logs via private message) by signing up with the same email address you used to sign up for our service. Asking in the channels rather than a DM, if the information can be shared, will allow crowdsourcing where possible.
Note: The blue icon at the bottom right of the page also allows you to fill out a form to contact us via email. This is not a fast method of obtaining support.
Thank you for being a customer of MXroute, and please understand that we may work through support contacts based on severity of the issue that you are contacting us for.