MXroute support can now be contacted in two venues: Slack and Email. Slack chat is recommended for quick concerns, especially things that other customers can crowdsource the answer to with you. Email is recommended for things that can wait just a bit longer, or simply cannot be resolved quickly. You can find both options linked below.
Note: The blue icon at the bottom right of the page also allows you to fill out a form to contact us via email
Thank you for being a customer of MXroute, and please understand that we may work through support contacts based on severity of the issue that you are contacting us for.