Troubleshooting | MXroute

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9

About MXroute
Technologies
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How do I change my billing email?
What are my SMTP / IMAP / POP details?
I’m not technical, how do I use your service?
How do I set a profile photo for my recipients to see?
Are you compliant with EU tax regulations?

DNS

7

DNS Records
Add DNS to Google Domains
Adding DNS Records to Google Cloud DNS
Adding DNS Records to CloudFlare
Adding DNS Records to Route53
DNS Overview / Deep Details
What is my DMARC record?

DirectAdmin

6

DirectAdmin Introduction
Login to DirectAdmin
Add New Domain
Add New Email Account
Change default webmail
Reset DirectAdmin Password

Branding

2

Branding Intro
Branding Crossbox

NextCloud

3

NextCloud Introduction
Login to NextCloud
Add CalDAV to iOS

Troubleshooting

9

Microsoft Office 365 / Hotmail / Outlook delivers my email to the spam folder
Recipient at Office365/Hotmail/Outlook not receiving my emails
No Such Recipient Here
I’m forwarding to or retrieving email via POP3 at Gmail, and when I send a test email from the same address that will ultimately be receiving it, it doesn’t work.
Sender verify failed
550 Authentication Required
Failure to comply with SPF policy
Gmail forwarder not working
URIBL_BLOCKED in SpamAssassin headers

Pre-sales

3

Isn’t the lifetime promo a bit scammy?
Are you GDPR compliant?
Are storage limits per email account or for the whole account?

Security

1

Do you support 2FA on email accounts?

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Troubleshooting

Microsoft Office 365 / Hotmail / Outlook delivers my email to the spam folder
Recipient at Office365/Hotmail/Outlook not receiving my emails
No Such Recipient Here
I’m forwarding to or retrieving email via POP3 at Gmail, and when I send a test email from the same address that will ultimately be receiving it, it doesn’t work.
Sender verify failed
550 Authentication Required
Failure to comply with SPF policy
Gmail forwarder not working
URIBL_BLOCKED in SpamAssassin headers

Policy

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MXroute LLC
414 S Green St.
Hallsville, TX 75650