Beyond Double Opt-In

If you’re not familiar with it, double opt-in is a key requirement for email lists of any kind. It doesn’t matter what your email list exists to do, if you send emails to that list should always use a double opt-in standard. Maybe you run a forum, a...

Forwarders, not Filters

Many of our older customers may remember that years ago we didn’t allow email forwarders to third party services like Gmail, Yahoo, etc. We later adopted SRS to assist us in providing quality email forwarding to those third party services, and thus far...

Why don’t you offer refunds?

This will feel like a bit of a hostile post, and apologies are in order for that. However, we’re trying to do everything we can to prevent a specific customer interaction. While the customer asking for a refund feels unique and individual, we see them as part of...

Our unique outbound infrastructure

Update on 06/24/2021: This article is pending an update. While several of the technical details have changed, the overall structure and methods used in this article are still very much in play. We have not made changes that reduce the impact of this system, we have...

Delayed delivery to Gmail

It has been stated in the past by customers, and we’ve noticed as recently as today, that sometimes emails to Google are delayed. It isn’t immediately clear where the problem lies, and customers will sometimes state that it’s an MXroute problem or...

Why no ticket/email support?

Update: As of August 5, 2020 we have bounced back from the difficulties that led to our removal of ticket/email support, and we have now added email support back to our list of options. Please search for answers to your questions before reaching out, and understand...