Why don’t you offer refunds?

This will feel like a bit of a hostile post, and apologies are in order for that. However, we’re trying to do everything we can to prevent a specific customer interaction. While the customer asking for a refund feels unique and individual, we see them as part of...

Our unique outbound infrastructure

We often talk about our unique outbound email infrastructure when talking to customers, but we’ve failed to make it a well known part of our product. We simply gloss over it with a mention about taking IP reputation off the table on our front page. You might...

Delayed delivery to Gmail

It has been stated in the past by customers, and we’ve noticed as recently as today, that sometimes emails to Google are delayed. It isn’t immediately clear where the problem lies, and customers will sometimes state that it’s an MXroute problem or...

Why no ticket/email support?

Update: As of August 5, 2020 we have bounced back from the difficulties that led to our removal of ticket/email support, and we have now added email support back to our list of options. Please search for answers to your questions before reaching out, and understand...

Spammers want to use your domain

This is a topic that should interest all MXroute customers. I want to stress that this is not about a security issue with MXroute, and no MXroute services have been compromised. The only compromises I am referring to are customers using the same passwords across the...