cPanel Server Migrated to DirectAdmin

If you are on a cPanel server that was recently migrated to DirectAdmin and experiencing any oddities, this post is to help you understand what has changed, what is expected, and how to work with it. Mostly we hear from customers who used the "Login to cPanel" link at...

Single sign-on from portal

We're looking at a big change that is going to break a workflow that a lot of users were going through. Many users have been logging in at portal.mxroute.com and then using a link in the portal to log them into DirectAdmin (or cPanel for older users). The workflow...

Why don’t you offer refunds?

This will feel like a bit of a hostile post, and apologies are in order for that. However, we're trying to do everything we can to prevent a specific customer interaction. While the customer asking for a refund feels unique and individual, we see them as part of a...

Our unique outbound infrastructure

We often talk about our unique outbound email infrastructure when talking to customers, but we've failed to make it a well known part of our product. We simply gloss over it with a mention about taking IP reputation off the table on our front page. You might wonder...

Delayed delivery to Gmail

It has been stated in the past by customers, and we've noticed as recently as today, that sometimes emails to Google are delayed. It isn't immediately clear where the problem lies, and customers will sometimes state that it's an MXroute problem or ask us to fix it. It...

Why no ticket/email support?

Update: As of August 5, 2020 we have bounced back from the difficulties that led to our removal of ticket/email support, and we have now added email support back to our list of options. Please search for answers to your questions before reaching out, and understand...

What’s Next?

A common request that we’ve received has been that we support CalDAV and CardDAV so that customers can sync their calendars and contacts with external applications. Our goal has been to facilitate this with a simple email login so that each email account you create...

Spammers want to use your domain

This is a topic that should interest all MXroute customers. I want to stress that this is not about a security issue with MXroute, and no MXroute services have been compromised. The only compromises I am referring to are customers using the same passwords across the...

What we learned this week

This past weekend and the days after it, we learned some valuable things that we'd like to share with you. How did we get here? Originally I said that we had no intention of migration cPanel servers to DirectAdmin, though we were provisioning new customers on...