Moving from WHMCS to HostBill

We will soon be moving our billing platform from portal.mxroute.com (WHMCS) to accounts.mxroute.com (HostBill). There are a lot of unknowns here. The bulk of the process will be handled without you needing to think about any of it, and frankly you shouldn't, but there...

Alternative Internet

MXroute is committed to providing customers with an alternative infrastructure, giving them a way to take their data away from the few companies that seem to control most of the internet. While hosting your own data is the ideal scenario for fighting back against big...

Helping our customers keep high reputation

We pride ourselves in doing everything possible to keep our customers from being filtered to spam folders. Obviously, we can't control content filters and we can't force customers to always use the best practices end-to-end in their operation. However, we're always...

What happened to MXroute social media accounts?

MXroute may not be the beacon for anonymity and freedom that some privacy focused providers promise. However, we've always been big on free speech (unsolicited marketing email doesn't count to us). MXroute's social media accounts will now be:...

Beyond Double Opt-In

If you're not familiar with it, double opt-in is a key requirement for email lists of any kind. It doesn't matter what your email list exists to do, if you send emails to that list should always use a double opt-in standard. Maybe you run a forum, a mailing list, a...

Inbound Spam Improvements

If you've been with us a while you've probably noticed that our improvements tend to come in waves, and usually focus on specific areas of the service at a time. Most of the time our efforts are spent working on the outbound systems, as consistent delivery for the...

Forwarders, not Filters

Many of our older customers may remember that years ago we didn't allow email forwarders to third party services like Gmail, Yahoo, etc. We later adopted SRS to assist us in providing quality email forwarding to those third party services, and thus far it's worked out...

cPanel Server Migrated to DirectAdmin

If you are on a cPanel server that was recently migrated to DirectAdmin and experiencing any oddities, this post is to help you understand what has changed, what is expected, and how to work with it. Mostly we hear from customers who used the "Login to cPanel" link at...

Single sign-on from portal

We're looking at a big change that is going to break a workflow that a lot of users were going through. Many users have been logging in at portal.mxroute.com and then using a link in the portal to log them into DirectAdmin (or cPanel for older users). The workflow...

Why don’t you offer refunds?

This will feel like a bit of a hostile post, and apologies are in order for that. However, we're trying to do everything we can to prevent a specific customer interaction. While the customer asking for a refund feels unique and individual, we see them as part of a...