When you purchase normal service you are given one control panel login to one of our servers, where you can log in and add domains, email accounts, etc. What you can’t do is give your customers a login to that control panel to manage domains, automate reselling our services with billing software like WHMCS, or hide the URL/logo of the control panel behind your own domain/branding (so customers don’t see MXroute).

With reseller service you are getting the same MXroute service but at one layer higher in the permission hierarchy. You actually get to create control panel accounts for your customers, giving them each unique logins to manage their own domains/email accounts. You can customize how the control panel looks (style, layout, logo), and hide the login behind your own domain (ex. mailadmin.yourdomain.com).

If you purchase service with the intent of delegating control of individual portions of the service to your customers, reseller service is what you want to be using.

Reseller service does require that you configure things like packages (storage limits, etc) that you give to your customers, and you have to customize the control panel style yourself. It isn’t as “pretty” up front as the basic MXroute service because it’s a blank template for you to set up. You’ll also notice that you have access to a lot of web-hosting functions that we do not use for our service, because we do use DirectAdmin and we’re giving you raw access. Don’t worry too much about that though, we have tutorials to help: