Inbound Spam Improvements

If you’ve been with us a while you’ve probably noticed that our improvements tend to come in waves, and usually focus on specific areas of the service at a time. Most of the time our efforts are spent working on the outbound systems, as consistent delivery...

Forwarders, not Filters

Many of our older customers may remember that years ago we didn’t allow email forwarders to third party services like Gmail, Yahoo, etc. We later adopted SRS to assist us in providing quality email forwarding to those third party services, and thus far...

cPanel Server Migrated to DirectAdmin

If you are on a cPanel server that was recently migrated to DirectAdmin and experiencing any oddities, this post is to help you understand what has changed, what is expected, and how to work with it. Mostly we hear from customers who used the “Login to...

Single sign-on from portal

We’re looking at a big change that is going to break a workflow that a lot of users were going through. Many users have been logging in at portal.mxroute.com and then using a link in the portal to log them into DirectAdmin (or cPanel for older users). The...

Why don’t you offer refunds?

This will feel like a bit of a hostile post, and apologies are in order for that. However, we’re trying to do everything we can to prevent a specific customer interaction. While the customer asking for a refund feels unique and individual, we see them as part of...