Single sign-on from portal

We’re looking at a big change that is going to break a workflow that a lot of users were going through. Many users have been logging in at portal.mxroute.com and then using a link in the portal to log them into DirectAdmin (or cPanel for older users). The...

Why don’t you offer refunds?

This will feel like a bit of a hostile post, and apologies are in order for that. However, we’re trying to do everything we can to prevent a specific customer interaction. While the customer asking for a refund feels unique and individual, we see them as part of...

Our unique outbound infrastructure

We often talk about our unique outbound email infrastructure when talking to customers, but we’ve failed to make it a well known part of our product. We simply gloss over it with a mention about taking IP reputation off the table on our front page. You might...

Delayed delivery to Gmail

It has been stated in the past by customers, and we’ve noticed as recently as today, that sometimes emails to Google are delayed. It isn’t immediately clear where the problem lies, and customers will sometimes state that it’s an MXroute problem or...

Why no ticket/email support?

Update: As of August 5, 2020 we have bounced back from the difficulties that led to our removal of ticket/email support, and we have now added email support back to our list of options. Please search for answers to your questions before reaching out, and understand...